Privacy Policy — How bet356 Protects Your Data

1 What Data We Collect

bet356 collects personal data through several touchpoints across the platform. We are deliberate about what we ask for — the information we collect is tied directly to running your account, processing your bets, and keeping the platform secure.

1.1 Registration Data

When you create a bet356 account, we collect your full name, date of birth, email address, phone number, and the country you are registering from. This information is required to open and manage your account. Without it, we cannot verify your identity or process withdrawals to your payment method.

1.2 Identity Verification Data

To comply with anti-money laundering obligations and to confirm that account holders are 18 or older, we may ask you to submit a copy of a government-issued ID — such as a CNIC or passport — along with a recent proof of address. This information is processed by our identity verification partner and is handled with a higher level of security than standard account data.

1.3 Financial Data

We collect records of all deposits, withdrawals, and transactions processed through your account. This includes transaction amounts in PKR, the payment method used (JazzCash, Easypaisa, Raast, bank transfer, or card), timestamps, and reference numbers. We do not store full card numbers or mobile wallet PINs — these are handled directly by certified payment processors.

1.4 Betting & Activity Data

Every bet you place — the market, odds, stake, and outcome — is recorded and linked to your account. This data is used to settle bets correctly, calculate your account balance, and identify any unusual patterns that might indicate fraud or account compromise.

1.5 Technical & Device Data

When you use the bet356 platform, we automatically collect certain technical data including your IP address, device type, operating system, browser version, and session timestamps. This information helps us detect suspicious login attempts, optimise the platform for different devices, and troubleshoot technical issues.

1.6 Communications Data

If you contact our support team via chat or email, the content of those conversations is recorded and stored. This helps us resolve disputes, maintain quality assurance, and follow up on unresolved issues effectively.

2 How We Use Your Data

The data we collect serves specific, defined purposes. We do not use your personal information in ways that would surprise you or that go beyond what is needed to run the platform and your account properly.

Where we rely on your consent — for example, to send promotional emails about PSL betting offers or casino bonuses — you can withdraw that consent at any time without it affecting the rest of your account or your ability to place bets and withdraw winnings.

3 Cookies & Tracking Technologies

bet356 uses cookies and similar technologies to make the platform work correctly and to understand how it is being used. Cookies are small text files stored on your device when you visit the website or use the app.

3.1 Essential Cookies

These are required for the platform to function. They manage your login session, remember your language and currency preferences, and keep your bet slip active while you browse. You cannot opt out of essential cookies while using the platform, as they are necessary for it to work at all.

3.2 Analytics Cookies

We use anonymised analytics data to understand which pages are visited most, how users navigate the platform, and where technical issues are occurring. This data does not identify individual users and is used solely to improve the product.

3.3 Preference Cookies

These remember your settings across sessions — such as your preferred sports markets, notification preferences, and display settings — so you do not have to reset them each time you log in.

You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from placing bets, depositing, or withdrawing, but may affect some personalisation features on the platform.

4 Data Sharing & Third Parties

bet356 does not sell, rent, or trade your personal data. Data is shared with third parties only where it is genuinely necessary to deliver the services you use, and only with partners who are contractually obligated to handle your data securely and use it solely for the purpose it was shared.

4.1 Payment Processors

To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, and bank transfer, relevant transaction data is passed to the appropriate payment processor. These providers are certified and operate under their own security and compliance frameworks. bet356 does not have access to your full card or mobile wallet credentials.

4.2 Identity Verification Partners

When you submit identity documents for account verification, this data is shared with our identity verification partner who processes it on our behalf. The partner is bound by a data processing agreement and cannot use your documents for any other purpose.

4.3 Technology & Infrastructure Partners

We use third-party cloud hosting, content delivery, and security services to run the platform. These providers may process data incidentally as part of providing their services. They operate under strict data processing agreements and are not permitted to access or use your data for their own purposes.

4.4 Legal Disclosures

In certain circumstances, bet356 may be required to disclose personal data to authorities if required to do so under applicable law, or where disclosure is necessary to prevent fraud, money laundering, or other serious illegal activity. We will always seek to limit the scope of any such disclosure to what is strictly required.

5 Data Security

Protecting account and payment data is a core responsibility at bet356. We use a combination of technical controls, operational practices, and partner standards to keep your information secure.

• All data transmitted between your device and our servers is protected by TLS encryption.
• Stored data — including account credentials and financial records — is encrypted at rest.
• Access to personal data within bet356 is restricted on a need-to-know basis. Staff who do not need access to your data to perform their role cannot access it.
• Payment credentials (card numbers, mobile wallet PINs) are handled entirely by certified payment processors and are never stored on bet356 servers.
• Account login is protected by standard password requirements; two-factor authentication is available and recommended.
• Our systems are monitored for unusual activity and potential breaches around the clock.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. If you suspect your account has been accessed without your permission, change your password immediately and contact our support team. We will investigate and take appropriate action without delay.

6 Data Retention

bet356 keeps your personal data for as long as your account is active and for a defined period after account closure. Financial transaction records and identity verification documents may be retained for a longer period where required for compliance purposes. The specific retention periods we apply are as follows:

• Account data: Retained for the duration of your account plus up to 5 years after closure.
• Transaction records: Retained for up to 7 years for financial record-keeping purposes.
• Identity documents: Retained for the verification period plus up to 5 years after account closure.
• Support communications: Retained for up to 3 years from the date of the conversation.
• Marketing preferences: Retained until you withdraw consent or close your account.
• Technical and device data: Anonymised and aggregated after 12 months.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised so it can no longer be linked to you as an individual.

7 Your Rights Over Your Data

As a bet356 account holder, you have a set of rights regarding your personal data. These rights are available to all users and can be exercised by contacting our support team at any time.

To exercise any of these rights, contact our support team via the live chat in the platform or by emailing us at the address in the footer. We aim to respond to all data rights requests within 30 days. Complex requests may take slightly longer, in which case we will notify you of the extended timeline.

8 Children & Minors

bet356 is strictly an 18-and-over platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our registration and account verification process. If we become aware that a minor has created an account and provided personal data, that account will be closed immediately and any data collected will be deleted. If you believe a minor has registered on bet356, contact support immediately.

9 Changes to This Policy

bet356 may update this Privacy Policy from time to time. When changes are made, the updated policy will be published on this page with a revised date at the top. For significant changes that materially affect how your data is used, we will notify registered account holders directly where possible — for example, via an in-platform notification or email to your registered address.

We encourage you to check this page periodically so you are always aware of how your information is being handled. Continued use of the bet356 platform after an update to this policy constitutes your acceptance of the revised terms.

10 Contact & Data Enquiries

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal information is being handled, you can reach the bet356 team at any time through the live chat feature within the platform. Alternatively, you can email us at the address shown in the footer of this page.

For concerns specifically related to your account security — such as a suspected unauthorised login or identity fraud — please contact support immediately rather than waiting for an email response, so we can act quickly to protect your account.

For more information about your rights as a user of the bet356 platform, see the Terms and Conditions. For information about responsible gaming tools and self-exclusion, visit the Responsible Gaming page. General questions are answered on the FAQ page.